To our valued customers, partners and entire Zadara family,
During this difficult time, our thoughts remain with everyone impacted by COVID-19.
As always, the health, safety and well-being of our employees, families, partners and customers remain a top priority. We are grateful to be in a position where Zadara can remain fully operational and we recognize the vital role Zadara’s services play in supporting global businesses and, most importantly, our customers.
We feel it is important to share the steps we have taken to prioritize safety and to provide an update on our global business operations and unwavering commitment to support your business through these trying times.
Zadara remains fully operational and we have activated our business continuity plans to ensure support for our customers and partners.
As Zadara guarantees a 24/7 Support SLA, work from home is a well-known practice for our Operations and Engineering teams. As a cloud company, staff can perform tasks from anywhere. Secure access to all production environments are protected with best practices, including required use of VPN, multi-factor authentication, one time passwords, and restricted access to known IPs.
As a result, we do not anticipate any disruption.
We made advanced arrangements to ensure any necessary new systems and spare parts are available to expand production deployment, or replace existing equipment. Supplies and services are available and will continue to be provided when necessary. As an added precaution, we have an alternative assembly site in Israel should our primary assembly site in the U.S. becomes unavailable.
Beyond our own capabilities, the only sub-service Zadara depends on is the hosting service of our tier 1 datacenter partners. These Equinix data centers remain fully operational and they’ve shared steps taken to minimize disruption of service (read more).
We are following the precautions advised by our governments and world health leaders which includes a strict ‘work from home’ policy. Since March 19, 2020 we have closed and restricted access to all Zadara offices.
It is routine for Zadara employees to work from home. Zadara’s Operations, Support and Engineering teams are global with resources to ensure uninterrupted service.
Now more than ever we must lean on one another and our communities. We continue to approach the situation with extreme care. At this time, we do not foresee personnel changes, due to our strong financial position, as a result of COVID-19. We commend all organizations that are in the fortunate position to take such steps, such as Salesforce and their ‘no layoffs’ pledge.
Supporting our Community
We recognize that many have been impacted by COVID-19 and the necessary precautions taken to limit the spread of this virus. To everyone on the front lines of this crisis, we can’t thank you enough. If Zadara can help make this time even a little more manageable for you or your customers, please don’t hesitate to reach out to your Zadara representative. You can reach us https://support.zadarastorage.com.
We at Zadara remain dedicated to the customers we are fortunate enough to support. Thank you for your continued partnership and loyalty.
We will continue to provide relevant updates as needed.
Please stay safe and healthy,
The Zadara Team